At CR99 Responsible Gaming — Your safety is our priority

Responsible gaming means enjoying gaming as a controlled and mindful form of entertainment — where you decide how long to play, how much to spend, and when to stop. At CR99, responsible gaming is a core and inseparable part of our values.

Online gaming is growing fast in Bangladesh. Many people enjoy spending time on CR99 playing slots, Sports Betting, or Fish Games. But the fun can become a problem when it gets out of control. A responsible player understands that gaming is a form of entertainment, not a way to make money.

CR99 believes the physical and mental well-being of every member is of the utmost importance. That's why we don't just offer great games — we also provide the tools, information, and support needed for responsible gaming. Our goal is to make sure you always stay in control.

Gaming addiction develops gradually. Often, you may not even realize when it has become a problem. Watch out for the following signs:

Building a few simple but effective habits is key to responsible gaming. CR99 always recommends:

• Set a Budget First: Decide how much you are willing to spend per session before you start. Never go beyond that limit.
• Set Time Limits: Decide how long you'll play each day. Use an alarm or timer to keep track.
• Stop After a Loss: Instead of chasing your losses with more bets, stop playing for the day.
• Don't play on impulse: Avoid gaming when you are feeling angry, sad, or stressed.
• Never play under the influence of alcohol: Intoxication impairs your ability to make sound decisions.
• Take a Break: Avoid playing for long stretches without a break.
• Keep other hobbies: Make sure you have other sources of enjoyment in life beyond gaming.
• Let a Loved One Know: Let a family member or trusted friend know about your gaming habits.

Answer the questions below honestly. If most of your answers are "Yes", it may be time to seek help.

CR99 provides several effective tools to help every member manage their own gaming:

• 1
  Deposit Limit Set a limit on how much you deposit each day, week, or month. Once set, it takes effect immediately.
• 2
  Session Time Limit Set a maximum time for each gaming session. When time is up, CR99 will automatically notify you.
• 3
  Loss Limit Your account will automatically pause if your losses exceed a set limit.
• 4
  Cooling-Off Period Take a temporary break from 1 day up to 6 weeks. Your account will be inaccessible during this period.
• 5
  Self-Exclusion Permanently deactivate your account for anywhere between 6 months and 5 years. This is our most powerful protection tool.
• 6
  Reality Check At set intervals, CR99 will remind you how long you have been playing and how much you have spent.

If you believe someone you know is struggling with a gaming addiction, be there for them. Here are some tips:

• Speak Directly: Talk to them calmly and without judgment. Use language like "I'm worried about you" rather than placing blame.
• Do your research: Learn about gaming addiction so you can offer the right support.
• Don't offer financial support: Do not lend money for gaming — it only makes the problem worse.
• Encourage Professional Help: Dealing with it alone is hard — there's nothing wrong with seeking help from a professional counselor.
• Take Care of Yourself: While supporting a loved one through addiction, do not forget to take care of your own mental health.

If you feel that gaming is causing problems in your life, do not face it alone — help is available. CR99 is always here for you:

• CR99 Live Chat: Our support team is available 24/7, ready to listen whenever you need us.
• Email: [email protected] — Your privacy is fully protected.
• Self-Exclusion Request: Just let our Support team know and we will take the necessary steps on your account promptly.
• Professional Advice: Seeking help from a mental health professional in Bangladesh is completely normal and a courageous step.